Business · 6 min read
Corporate ground travel and duty of care
Duty of care in ground transport is usually only examined after something goes wrong. The requirements are not complicated, but they are specific, and a supplier either has the evidence on file or does not. Here is what to ask for, and what a compliant programme looks like day to day.
Chauffeur vetting and licensing
Every chauffeur should hold the correct local private-hire or equivalent licence, carry commercial insurance at the level the jurisdiction requires, and have passed a background check with documentation retained. Ask how often licences are re-verified — annually is the minimum defensible standard.
Journey monitoring
A movement that nobody is watching is not covered. Each booking should be monitored from dispatch to drop-off, with an escalation path if a pickup is missed or a journey deviates materially. For traveller-tracking obligations, the operator should be able to say where a passenger was and when.
Billing that survives an audit
Consolidated monthly invoicing with cost centre, passenger name and trip reference against every line turns expense reconciliation into one item instead of a folder of receipts, and gives finance an auditable record. Per-trip card payment should remain available for exceptions.
Policy enforcement
Vehicle class caps, approved city lists and booker permissions belong in the account configuration rather than in a policy document nobody reads. Standing routes — office to airport, hotel to venue, recurring executive commutes — should be schedulable once and repeated with the same chauffeur where possible.
Confidentiality
Unbranded vehicles, chauffeurs who do not initiate conversation, and no passenger detail shared outside the assignment team should be the default rather than an upgrade. For sensitive movements, the operator should be willing to sign your own NDA.
Frequently asked
Can we run one account across multiple countries?
Yes. A single account covers every city we serve, with one monthly invoice and no separate onboarding per market.
Do you provide reporting for our risk team?
Yes. Journey logs covering timings, routes and personnel can be provided after a movement.
Are chauffeurs background checked?
Every chauffeur is licensed, insured and background checked, with documentation retained and re-verified.
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Last updated 22 August 2026.