Legal
How cancellations, changes, no-shows and refunds work on chauffeured SUV bookings with SUV.LIMO.
Last updated 2026
Except where a refund, cancellation right or other remedy is required by mandatory applicable law, all confirmed bookings are final and non-refundable once payment has been processed or the reservation has been confirmed.
Nothing in this policy removes any non-waivable cancellation or refund right you have under applicable law.
Weddings, proms, corporate events, airport transportation, private aviation transportation and intercity or long-distance services must be cancelled at least 180 calendar days before the scheduled service date.
All other services must be cancelled at least 72 calendar days before the scheduled service date, unless the booking confirmation sets a stricter requirement.
Giving notice within these periods prevents the cancellation being treated as a late cancellation, but does not by itself create a right to a refund unless the confirmation or applicable law provides one.
A cancellation received after the applicable deadline results in forfeiture of all payments and may require payment of any remaining contracted balance, to the extent permitted by applicable law.
Cancellations must be sent in writing to book@suv.limo and are effective only once acknowledged in writing by SUV.LIMO. A telephone call, voicemail, social-media message or a message to a chauffeur is not an accepted cancellation.
If the passenger cannot be reached at the pickup point after the included waiting time has elapsed, the booking is treated as a no-show and charged in full.
For airport pickups, waiting time is measured from the recorded landing time, not the scheduled one.
SUV.LIMO may, at its sole discretion, permit a booking to be rescheduled. A rescheduled booking may be subject to new rates, availability, rebooking fees, seasonal pricing, supplier charges, vehicle changes and a new cancellation deadline. A rescheduling credit has no cash value unless otherwise required by law.
If we fail to supply the booked service, you receive a full refund. Where the service was materially degraded through our fault, we issue a partial refund proportionate to the impact.
Approved refunds are returned to the original payment method within 5–10 business days. Corporate accounts are credited against the next invoice unless a direct refund is requested.
To request a refund, contact us with your booking reference through the contact page.
